Posted by TL on 6/4/2014 to
To our Customers.
COVID-19 has affected everyone in this country an beyond. At Handyhardware protecting our customers, staff and our community is our key focus during this time. For that reason the changes below apply to our service until further notice:
At the forefront of what we are doing during this difficult time is the safety of our staff, customers and suppliers. We believe that our service is essential to the many homeowners and businesses across Ireland while many other bricks and mortar stores have shut. We will continue to provide this service while it is safe and permissible to do so.
- We will continue to process and deliver home delivery orders for as long as possible.There will however be some delays within our supply chain (including but not limited to the An Post Courier service) during this period and we would ask you to be patient. Standard delivery times are now running at between 4 - 8 business days. We will always do our best to get items to you ASAP.
- We have reduced the selection of products that are available for delivery during this period to more essential lines and also to ensure we can fulfill customer orders in a reasonable time-frame. Only 'In Stock' items can be added to your shopping basket during this time.
- Collection of orders is not available during this period. Please do not call to our offices.
- All sales and customer service support is via live chat and email only. We would ask that you be conscious of the level of high enquiries on our service during this time and:respect our staff who are battling away to get orders out to you in difficult conditions. Where possible please read the information published on our website prior to contacting us. All information regarding delivery is here.
Thank you for your custom and understanding.
We will post further updates as needed and will always keep our customers informed as to the status of their orders.
Stay Safe, Stay Strong,